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Industries » Business Services & Logistics
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As communication channels merge, our clients turn to us to help them coordinate information across all avenues and to create a business relationship with their customers. Managing high end business processes, our logistics teams are empowered with account credit and return authority. WBG handles complex case management and issue resolution across fax, correspondence, email, web and call customer contact channels.
WBG provide services in the following areas:
 
New account acquisition
 
Claim administration
 
Audit processing
 
Account service
 
Case management
 
Back office processing
 
Research/Tracking professionals
 
Claims management/Claims research
 
Issue resolution/CRM/Account management
 
Billing management
 
Sales and lead generation
 
Business to business up sale and cross sales
 
Integrated channel customer satisfaction survey services

 

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