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Industries » Business Services & Logistics
As communication channels merge, our clients turn to us to help them coordinate information across all avenues and to create a business relationship with their customers. Managing high end business processes, our logistics teams are empowered with account credit and return authority. WBG handles complex case management and issue resolution across fax, correspondence, email, web and call customer contact channels.
WBG provide services in the following areas:
New account acquisition
Claim administration
Audit processing
Account service
Case management
Back office processing
Research/Tracking professionals
Claims management/Claims research
Issue resolution/CRM/Account management
Billing management
Sales and lead generation
Business to business up sale and cross sales
Integrated channel customer satisfaction survey services


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