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Services » Outsourcing » Call Centre Solutions
Building relationships in today’s competitive business world requires consistent feedback and open communication channels with customers, employees, partners or suppliers. An information inquiry, questions regarding accounts and even a complaint can, in reality, can elicit a positive outcome according to the customer. We have strong domain expertise in Banking & Capital Markets, Insurance, Health-care & Life Sciences, Telecom, Transportation & Logistics, Retail, Manufacturing and Media & Publishing. We build strong relationships with customers by leveraging multiple channels seamlessly.

WBG understands the importance of each customer interaction and effective problem resolution. Our operations leverage a full range of Contact Center technologies, such as Client/media interactions, Data management and analysis.
Our Services include:
Account Maintenance
Complaint and Issue Resolution
Billing and Payment Information
Satisfaction Surveys
Sales : Monthly Campaigns (inbound and outbound), Subscriptions, Lead generation and referrals, Up-selling internet services, Overdraft facilities, Line of credit
Complaint Management: Dispute / Enquiry Resolution, Issue Resolution, Insurance Claims
Content Management: Listings & Page ready services, Sport Data capture, Editorial service
Document Management: Indexing, Archiving
General Information & Enquiries
Account balance, Transaction details, Privacy questions
Proactive security issues, Promotions, Reward Programs
Bill Payments, Transaction Details, Transfers
Setting up monthly payments, Enquiries, Block stolen/lost cards
Change of address, Stop payments, Service plans
Credit card balance transfers, Inbound Customer Service for Visa customers


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