Building relationships in today’s competitive business world requires consistent feedback and open communication channels with customers, employees, partners or suppliers. An information inquiry, questions regarding accounts and even a complaint can, in reality, can elicit a positive outcome according to the customer.
We have strong domain expertise in Banking & Capital Markets, Insurance, Health-care & Life Sciences, Telecom, Transportation & Logistics, Retail, Manufacturing and Media & Publishing. We build strong relationships with customers by leveraging multiple channels seamlessly.
WBG understands the importance of each customer interaction and effective problem resolution. Our operations leverage a full range of Contact Center technologies, such as Client/media interactions, Data management and analysis. |
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Account Maintenance |
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Complaint and Issue Resolution |
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Billing and Payment Information |
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Satisfaction Surveys |
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Sales : Monthly Campaigns (inbound and outbound), Subscriptions, Lead generation and referrals, Up-selling internet services, Overdraft facilities, Line of credit |
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Complaint Management: Dispute / Enquiry Resolution, Issue Resolution, Insurance Claims |
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Content Management: Listings & Page ready services, Sport Data capture, Editorial service |
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Document Management: Indexing, Archiving |
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General Information & Enquiries |
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Account balance, Transaction details, Privacy questions |
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Proactive security issues, Promotions, Reward Programs |
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Bill Payments, Transaction Details, Transfers |
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Setting up monthly payments, Enquiries, Block stolen/lost cards |
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Change of address, Stop payments, Service plans |
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Credit card balance transfers, Inbound Customer Service for Visa customers |
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