The Communications industry is a highly competitive and mature market. As new offerings and value-added services become reduced as important differentiators, customer service is increasingly seen as the key factor in customer acquisition and retention.
WBG provides companies with solutions that manage and coordinate all customer touch points through an integrated platform. This helps identify, distinguish and reach customers more efficiently and effectively with built in customer analytics and real time report generation.
Telecom outsourcing or leveraging BPO (business process outsourcing) is one such strategy being adopted by industry leaders.
At WBG our employees, working as an extension of our clients, help Communications companies undo the potential of their value chain. WBG Communication outsourcing solutions comprise a range of BPO services. |
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Our model of working |
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Design, execute and monitor all marketing initiatives |
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Increase client acquisition, cross-sell and up-sell opportunities |
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Improve customer communications with automated appointment scheduling |
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Intelligent feedback analysis |
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Our Service includes |
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Order entry / Order fulfillment |
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Contract Management |
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Outbound sales / Sales analytics |
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Lead generation |
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Cross-selling and Up-selling analytics |
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Logging and Monitoring service requests |
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Directory Publishing |
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CRM analytics / Collection analytics |
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Traffic routing planning |
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Network utilization reporting and analytics |
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Web correspondence |
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Pricing and Contract preparation |
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Sales order taking |
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New product and services, service delivery process creation |
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Technical validation and support |
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Rejected Order Tracking |
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Multi Vendor Tracking |
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Proactive Order Management |
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