Telecom Solutions |
WBG provides companies with solutions that manage and coordinate all customer touch points through an integrated platform. This helps identify, distinguish and reach customers more efficiently and effectively with built in customer analytics and real time report generation. |
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Increase client acquisition, cross-sell and up-sell opportunities |
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Intelligent feedback analysis provides better understanding of customer behavior and preferences |
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Increase effectiveness and reduce costs of field workforce management and improve customer communications with automated appointment scheduling |
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Design, Execute and Monitor all marketing initiatives |
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Our Solutions Database Includes: |
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Campaign Management |
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Order Management |
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Feedback Management |
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Loyalty Management |
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Appointment Scheduler |
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Telecom Services |
WBG provides customer management solutions for leading communications / telecom companies. Our acclaimed service innovations are helping the companies effectively handle mounting competitive pressures by: |
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Swiftly increasing the customer base |
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Increasing average revenue |
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Improving customer service with greater emphasis on business retention |
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Our Services Includes: |
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Sales & Marketing - Inbound & Outbound Sales, Lead Generation, Up & Cross Sell |
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Account Setup & Activation - Provisioning, Order & Returns, Logistics Coordination, Porting Support, Credit Vetting, Order Input, Account Administration & Internal Actionable Requests |
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Customer Service - Information Requests, Welcome Calls, Account Management |
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Billing/Helpdesk - Invoice Requests & Complaints, Billing Inquiries & Disputes, Process Inquiries, technical Support |
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Receivables & Collections - Past Due Collections, Credit Limit / Expirations, Inbound Internal Calls, High Usage |
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Sales/Win Back - Dispute Resolution, Increase Customer Awareness, Increase Tolling, Billing Issues |
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