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WBG Advantage » Expertise Quality
Business excellence is the heart of everything we do. Our quality value proposition is based on our service delivery value chain – Transition, Stabilize and Improve.
Our main purpose is to supply an extensively experienced, dependable, and encouraged team that delivers the utmost productivity and quality results for our clients.
WBG chief philosophy is to invest in better quality compensation and benefits so as to attract top performers who can assist us in obtaining the most favourable business results. We have the in-depth skill to properly recruit, train and maintain competent and self efficient team members. We recruit across a variety of skill sets to support client programs ranging from complex unscripted customer service calls to simple data entry.
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Training is the heart of our employee value proposition with the inclusion of project-specific discipline sessions;  WBG gives a broad range of foundation training to all team members once they are a part of the team, and throughout their tenure as an employee with  WBG. Skills obtained through this include core skills, computer skills, customer service, and communications skills. From our standpoint, these are the critical skills needed for success with all our endeavours. Our training programs are designed to impart both industry-specific knowledge, and process-specific expertise, to ensure we deliver outsourcing services that create real business value to our clients.
Performance Management
WBG uses a Performance Management System (PMS) that associates all team members’ goals with all client objectives. Our PMS program consists of semi-annual planning and review sessions completed in cooperation with team members and their superiors. Assessment consists of Key Result Areas, Key Performance Indicators, Targets, Core Competencies, and Functional Competencies.
Transition Management
Using a proprietary methodology for migrating client programs to our centers, WBG successfully transitioning several processes across different clients, industries, services, geographies and program complexities. Through a dedicated team of both onshore and offshore program managers, WBG works with clients to implement programs that balance the need for early transition with the risks of an expeditious migration.


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