| |
Complete Cycle reservation and Booking services |
| |
Pre and mid-purchase online guidance |
| |
Loyalty services and Sales |
| |
Coupon and gift certificate sales and redemption practices |
| |
Post-purchase inquiries and Resolution regarding complaints on service, Refund policies, Cancellation policies and Re-accommodation policies |
| |
General site navigation |
| |
Member enrollment assistance |
| |
Change policy reinforcement |
| |
Refund/ Cancellation support |
| |
Log on issues and Password resets |
| |
Resolve log-on issues, Password issues and User name identification ,Special service requests relating to air, Car and Hotel purchases |
| |
Explanation of past purchase billing inquires and Disputed charges |
