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Our offices:
Industries » Travel & Hospitality
Our deep domain expertise, qualified and experienced talent pool and strong focus on operational excellence help companies focus on their core business issues while their team at WBG focuses on managing their processes.

The combination of our Business offerings, industry best practices and proprietary tools and methodologies add value to our clients processes by helping them improve customer service, reduce costs and streamline processes through efficiency, quality and productivity improvements.
WBG provide services in the following areas:
Complete Cycle reservation and Booking services
Pre and mid-purchase online guidance
Loyalty services and Sales
Coupon and gift certificate sales and redemption practices
Post-purchase inquiries and Resolution regarding complaints on service, Refund policies, Cancellation policies and Re-accommodation policies
General site navigation
Member enrollment assistance
Change policy reinforcement
Refund/ Cancellation support
Log on issues and Password resets
Resolve log-on issues, Password issues and User name identification ,Special service requests relating to air, Car and Hotel purchases
Explanation of past purchase billing inquires and Disputed charges


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